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Distance Learning Grievance Procedure & State Authorization

Distance Learning Grievance Procedure & State Authorization

In compliance with the United States Department of Education (USDOE) rules, Florida Gateway College must provide enrolled and prospective students contact information for filing complaints. Please complete the following steps in the order below:

  1. The College is committed to resolving student grievances, complaints and concerns in an expeditious and fair manner. Students are encouraged to utilize the College’s internal complaint process as outlined in the Grievance Policy and Procedure.
  2. If the student is not happy with the outcome, then they may contact the Florida College System, 325 West Gaines St. #1244, Tallahassee, Florida, 32399-0400, or call 850-245-9499. For more additional information, please visit the Concerns & Complaint Process
  3. As a participating institution in the State Authorization Reciprocity Agreement (SARA) and under the provisions of SARA, complaints that arise in regard to allegations of dishonest or fraudulent activity with regard to interstate distance education are investigated by the Florida SARA (FL-SARA) portal entity only if the student has completed the internal institutional grievance process and the applicable State grievance process.
  4. Distance Education students from SARA states, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA Postsecondary Reciprocal Distance Education Coordinating (PRDEC) Council. For additional information on the complaint process, please visit the Concerns Regarding a FL-SARA Approved Institutionpage to review the FL-SARA complaint process.

Florida Gateway College is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and associate degrees. Contact the Southern Associate of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, Georgia, 30033-4097, or call 404-679-4500, for questions about the accreditation of Florida Gateway College.